Refund Policy

We want you to be happy with what you buy. Here is how refunds work for each type of product.

1. Cinematic stories & videos (made-to-order)

When you unlock a cinematic story or order a Studio video, it is a made-to-order digital product: production of your bespoke film begins as soon as your payment is confirmed. By paying, you ask us to start production immediately and you acknowledge that you therefore lose the right of withdrawal once production has started (EU exception to the 14-day right of withdrawal for made-to-order / customised digital content). If a technical problem prevents us from delivering your film, we will re-run it or refund you in full, and we will always work with you on reasonable fixes to get it right.

2. Courses & other digital products (archived)

14-day money-back guarantee. If a course or digital product does not help you, email us within 14 days of purchase and we will issue a full refund, no hard feelings.

3. Subscriptions

You can cancel anytime; your access continues until the end of the current paid month. We do not refund the current period, and you will not be charged again after cancelling.

4. How to request a refund

Email hello@orva.video with your order details. Approved refunds are returned to your original payment method, usually within 5, 10 business days.